Refunds & Returns Policy

Thank you for shopping with us at our online store. We strive to provide you with high-quality products, and we want you to be completely satisfied with your purchase. However, we understand that sometimes issues may arise. Please review our return and refund policy below:

Returns:

• We accept returns within 7 days of the delivery date for any defective item or rancid product. If you receive a defective item or rancid product, please contact us at [email protected] immediately with your order details and a clear description of the issue.
• To be eligible for a return, the item must be unused, in its original packaging, and in the
  same condition as when you received it.
• We do not accept returns for products that have been tampered with, used, or are not in their original condition.

Refunds:

• Once we receive and inspect the returned item, we will notify you of the status of your refund.
• If your return is approved, we will initiate a refund to your original payment method. Please note that it may take some time for the refund to be processed and for the amount to be reflected in your account, depending on your payment provider.
• Shipping costs are non-refundable. If you received free shipping on your order, the cost of shipping will be deducted from your refund.

Exchanges:

We do not offer direct exchanges for returned items. If you wish to exchange a product, please follow the return process and place a new order for the desired item.

Return Shipping:

• Customers are responsible for the shipping costs associated with returning the item, unless the return is due to our error (e.g., defective item or rancid product).
• We recommend using a trackable shipping service and obtaining a shipping receipt as proof of return, as we cannot guarantee that we will receive your returned item.

Please note that our return and refund policy apply only to purchases made through our online store. For purchases made through third-party retailers or other channels, please refer to their respective return and refund policies.

If you have any further questions or concerns about our return and refund policy, please contact our customer service team. We are here to assist you and ensure your satisfaction.

Thank you for choosing supernatural SA. We appreciate your support!